A Case Study from Our Founder, Kevin Holliday:
While serving as an urban planner, I often had to present unpopular policy changes to hostile public audiences. I once had to explain to a neighborhood restaurant association why running parking meters later into the evening would actually help their businesses.
We had collected extensive data from another area of the city proving that when meters shut down at 6:00 PM, prime parking spaces filled up immediately—not with diners, but with restaurant employees parking for their entire shifts.
My data slides proved the point logically, but I didn't convince a single business owner until I told the story of a bartender I chatted with. She admitted she arrived at 5:45 PM every day, waited in her car with an eye out for parking enforcement, and the moment the clock struck 6:00 PM, she took the prime spot right in front of her restaurant. Her car stayed there until closing, meaning not a single paying customer could use that spot all night.
Storytelling bridged the gap. By making the data human, several association members completely reversed their positions and advocated for the policy change.